VENUE INFO

For any ADA inquiry, please email us at: thepinnacleinfo@aegpresents.com. You may also look for a venue representative when you arrive.

Parking garages at Nashville Yards are accessible with elevators to the venue level and are managed by a third-party company, Metropolis Parking. We encourage you to park in the East Garage located at 140 10th Ave N for the smoothest arrival.

For more information on parking in Nashville Yards, please visit www.nashvilleyardsparking.com.

Rideshare drop off and pick-up is located on 9th Ave, N & Commerce St. The path from dropoff and pickup location to the venue is accessible.

There are two elevators is located on the right side of the venue when entering in through the main entrance. The elevators provide accessible access to all four levels of the venue.

All restrooms have accessible stalls. There are also single use accessible stalls at locations near the main bathrooms for the venue.

There are dedicated ADA viewing areas located on the balcony levels and floor levels for certain events.

The main entrance located at 910 Exchange Ln. is accessible. If you require additional assistance once you've arrived, please inquire with venue staff in front of the venue.

To request a sign language interpreter or assisted listening device, please email us at: thepinnacleinfo@aegpresents.com. We kindly ask that you submit your request at least three weeks prior to the concert date. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

• Backpacks of any kind or size
• Bags exceeding 12 ”x 12” x 6”
• Non-empty Hydropacks
• Metal water bottles or non-empty water bottles
• Reselling tickets on Nashville Yards property
• Trespassing, soliciting, peddling and loitering
• Illegal drugs or harmful chemicals
• Medication in unlabeled containers (must be in original prescription bottle)
• Weapons of any kind including, but not limited to, knives of any length, pepper spray, stun guns, concealed weapons and firearms
• Masks or face coverings with the exception of medical or religious items. Facepaint is allowed
• Metal poster tubes
• Animals (except certified service animals with current vaccination records)
• Aerosol cans or pressurized containers
• Permanent markers, spray paint, stickers, flyers
• Laptops, tablet computers, two-way radios
• Selfie Sticks, poles, and projectile-type devices
• Outside food and beverage items
• Cameras with detachable lenses or lens exceeding 6”
• Chairs, booster seats, stools or other seating devices
• Skateboards, bikes, hover-boards, roller blades, roller shoes and/or ice skates
• Inflatables of any kind including beach balls, or any missile or object that can be used as a projectile or interfere with the progress of an event
• Glow sticks, glitter, confetti, etc
• Umbrellas of any size
• Laser Pointers and Lights
• Noisemakers, including but not limited to, whistles and horns
• Dance or flow props (hoops, poi, etc.)
• Pyrotechnics and fireworks of any kind including, but not limited to, flares, smoke bombs, or incendiary devices
• Remote controlled aircraft or unmanned aircraft systems (drones)
• Tripods, monopods and Selfie-Sticks
• Devices deemed suspicious by security in its sole discretion are prohibited. Guests should be prepared to demonstrate any device's operational use upon request
• Any other item or action deemed dangerous, unnecessary, inappropriate or suspicious in nature by any Pinnacle team member

Yes. The Pinnacle features full ADA compliance with elevator access on every level. ADA tickets will be available for purchase on AXS.com. In the event that all ADA seat locations are sold out for an event, venue management will make every effort for a reasonable accommodation. It is our intent to serve all patrons equally and to offer an accessible event experience. If you or a member of your party require specific ADA accommodations, we ask that you email thepinnacleinfo@aegpresents.com reasonably in advance of the event you are attending, so we can make every effort to accommodate specific requests. For more information regarding ADA, please visit our ADA section of the website here.

Please email thepinnacleinfo@aegpresents.com with the event name, your AXS account number, and how many people are in need of accommodation. One of our venue team members will get back to you with possible options. While our venue is fully ADA-compliant, please note that any accommodation requests beyond our allocated inventory will be to the best of our ability and are subject to availability and overall ticket sales. For more information regarding ADA, please visit our ADA section of the website here.

To request a sign language interpreter or an assisted listening device, please email us at thepinnacleinfo@aegpresents.com. We kindly ask that you submit the request a minimum of three weeks in advance of the show date. For more information regarding ADA, please visit our ADA section of the website here.

Children 2 and younger are admitted free with a paid adult ticket into The Pinnacle events, provided that they sit on an adult's lap and do not occupy a seat. However some events may have different age requirements at the producer and venue’s discretion; if so that will be listed under the specific event on AXS.com.

The Pinnacle is a cashless venue for all purchases, including food & beverage, tickets, merchandise, and coat check. We accept Visa, MasterCard, American Express, Discover, Diners Club and JACB + Digital wallets like Apple Pay and Google Pay.

There are select package snack options inside the venue. For a meal, check out the various food options now open in Nashville Yards here. All patrons must show a valid, government-issued photo ID to receive a wristband to purchase alcohol. Paper ID’s will not be accepted for alcohol purchase. For those with non-US identification cards, we accept passports only.

Yes, you can bring empty refillable water bottles (no metal). There are water fountains within the venue.

No, you cannot re-enter the venue once you leave.

Bags cannot be larger than 12” x 12” x 6”. Backpacks of any kind or size are not allowed. Diaper & Medical bags are permitted if necessary, but must be fully vetted.

Tickets are available online 24/7 on AXS.com or from our calendar page. We do not support third party ticketing platforms and cannot verify their authenticity, so be sure to purchase your tickets directly from our ticketing partner - AXS.

A:
Regular Hours
Tuesday - Saturday
10am - 6pm

Our box office opens 2 hours before doors on show days and remains open until the headlining act begins.

Line ups begin at 8am on the day of the event. Please note there is no overnight camping out permitted on the Nashville Yards site, and restrooms are not available inside the venue until the scheduled door time. If you do plan to arrive early, be sure to bring plenty of water to stay hydrated. Any chairs or personal items left outside in the queue will be removed and disposed of. Fan numbering wristbands will not be policed or honored by venue.

Coat check is weather-dependent and available at other select shows for $5 (card only). It is located within our Merchandise Stand in the Level 1 Entry Lobby.

There is ample paid parking at Nashville Yards in multiple parking garages accessible from 10 Ave. N (between Broadway St. and Charlotte Ave.). The two most convenient garages include – Nashville Yards East Garage and Nashville Yards West Garage. The garages are safe, well lit and steps away from the venue. For more information on parking in Nashville Yards, please visit www.nashvilleyardsparking.com.

Event parking rates vary by event. The Nashville Yards parking garages are gateless (using license plate readers) for easy and fast entry/exit. Event parking rates vary by event. Garages are managed by Metropolis. You create an account beforehand or scan the QR code when you arrive to pay. You can also pre-pay for your parking. For more information on parking in Nashville Yards, please visit www.nashvilleyardsparking.com.

Rideshare is highly encouraged! Drop off and pick up is located on 9th Ave. N & Commerce St.

Professional cameras, GoPros, and cameras with detachable lenses exceeding 6” will not be allowed inside the venue.

Our rooftop is currently only open on show days. Our rooftop is available to rent on non-show days. Please contact our special events team for more information on renting our rooftop here.

We are a non-smoking venue and campus, including but not limited to vapes, e-cigs, cigarettes, cigars, etc.

Tickets can only be transferred on AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets immediately. Otherwise, the recipient will need to download the AXS app and create an account in order to claim and use the tickets. Please ensure the recipient accepts the transfer for it to be completed. Guests may also visit our box office for in-person assistance. For a step-by-step guide on the transfer process, click HERE.

CANCELLATION

Credit card purchases through AXS.com or our venue box offices will be automatically refunded. Please allow 30 business days for the refund to hit your account.

POSTPONED

Your tickets will be valid for the rescheduled date. If you are unable to attend the rescheduled date, contact your point of purchase.

We cannot verify the authenticity of third party vendors. With any concerns or changes, always contact your original point of purchase.

The Pinnacle is a venue with flexible seating options that vary by show. A General Admission ticket typically grants you access to the main floor, upper risers, and the track. General Admission tickets are standing room only and do not allow access to the reserved seating on the balcony level. You are free to move about and watch the show from the main floor, upper risers, or the track, unless any of these sections are sold separately, reserved, or closed for a specific event. Be sure to read the seating notes while in the purchase process prior to purchasing tickets and/or reach out toi us at thepinnacleinfo@aegpresents.com with further questions.

Why wait longer? Add the Quick Pass Upgrade to your event tickets to bypass the main entry line. Upon arrival to the venue, have your Quick Pass ticket ready to scan at the venue entrance. Purchase a Quick Pass upgrade by stopping by the Box Office, or you can select the upgrade when purchasing your tickets online at AXS.com.

*Please note: Quick Pass requires a separate event ticket for admission. Subject to availability. Limited upgrades are available for each show.

Quick Pass is NOT early entry and does NOT compete with artist-driven VIP programs. It is just first entry when doors open to the public, and allows purchasers to enter immediately if there is a large line to get in.

Please email us at thepinnacleinfo@aegpresents.com.

Check out our private events page for more details.

For venue staff positions, please look out for availability here.

Please email us at thepinnacleinfo@aegpresents.com and let us know about the item you have lost. Our guest services desk on the first floor lobby will be able to help you with lost items during events and the Box Office during non-event hours.

Nashville Yards is open, safe and accessible to all!

• Check out the recently opened food and beverage locations here
• It is a smoke free campus
• It is private property
• No vending / soliciting / trespassing
• It is securely monitored 24/7 – security@nashvilleyards.com
• Some areas are still in development / construction, so please follow temporary signage
• For more information about what is going on within Nashville Yards, visit www.nashvilleyards.com

Our events are listed on our calendar page. Sign up for our newsletter here to stay up to date with new shows.